Your Privacy Rights

Depending on your relationship with us and subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request corrections or updates to inaccurate or incomplete personal information.
• Request deletion of certain personal information, subject to legal and operational requirements.
• Withdraw or change your consent to our use of your personal information, where consent is the basis for our processing.
• Opt out of certain uses of your information, including direct marketing communications.
• Ask how your personal information has been used or disclosed by us.

We may need to verify your identity before processing a request. In some cases, legal or regulatory requirements may limit the scope of your request, in which case we will explain those limits to you.

Opting Out of Marketing Communications

We may send you marketing communications about our products, services, promotions, or events by email, SMS, phone, or mail, in accordance with PIPEDA, BC PIPA, Canada’s Anti-Spam Legislation (CASL), and other applicable laws. You are always in control of how you hear from us.

You can opt out of marketing communications at any time by:

• Using the “unsubscribe” or “manage preferences” link in our marketing emails.
• Replying STOP to SMS messages where this option is offered.
• Contacting us directly using the contact details in the How to Contact Us section below and specifying that you wish to stop receiving marketing communications.

Opting out of marketing communications will not affect service-related messages that are necessary to provide you with our services (for example, billing notices, service updates, or security alerts).

Cookie and Tracking Technology Preferences

When you visit our websites or use our online services, we may use cookies and similar technologies (such as pixels, tags, and local storage) to operate our services, understand how they are used, and improve your experience.

Where required by law, we will ask for your consent before using non-essential cookies (for example, analytics or advertising cookies). You can manage your cookie preferences in several ways:

• Cookie banner or preference centre: If available on our site, use the cookie banner or settings tool to accept, reject, or customize non-essential cookies.
• Browser settings: Adjust your browser settings to block or delete cookies. Please note that disabling certain cookies may affect how our websites function.
• Third-party tools: Where applicable, use opt-out tools provided by analytics or advertising partners to manage interest-based advertising.

Some tracking technologies are essential for security, network management, and to provide the services you request. These may not be disabled without impacting the core functionality of our websites or services.

Requesting Access to Your Personal Information

Subject to limited exceptions under PIPEDA and BC PIPA, you have the right to request access to the personal information we hold about you. This allows you to understand what information we have, how we use it, and with whom it has been shared.

To make an access request, please contact us using the details in the How to Contact Us section, and:

• Describe the information you are seeking as clearly as possible (for example, account records, billing history, or a specific interaction).
• Provide enough information for us to verify your identity and locate the records (such as your name, contact details, and relevant account or reference numbers).

We will respond within the timelines required by law and will inform you if we need additional time. In some cases, we may charge a reasonable fee where permitted by law, for example, for producing or sending copies of records. If a fee applies, we will let you know in advance.

Requesting Correction or Deletion of Your Personal Information

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you can request that we correct or update it. You may also request that we delete certain personal information, subject to legal, regulatory, and contractual requirements.

To request a correction or deletion, please contact us and:

• Identify the specific information you believe should be corrected, updated, or deleted.
• Provide any supporting information that helps explain the change you are requesting.

We will review your request and let you know what actions we have taken. In some cases, we may be required by law or legitimate business needs (for example, billing, dispute resolution, fraud prevention, or recordkeeping obligations) to retain certain information for a period of time. Where we cannot fully delete information, we will limit its use to the purposes that require retention.

Withdrawing or Changing Your Consent

In many situations, we rely on your consent to collect, use, and disclose your personal information. Where we do so, you have the right to withdraw or change your consent at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide you with certain products or services. We will explain any impacts before you make your decision so that you can choose what is right for you.

To withdraw or change your consent, please contact us and let us know:

• What type of processing or activity you no longer consent to (for example, marketing emails, certain data sharing, or specific optional services).
• Whether your change applies generally, to a specific service, or to a particular communication channel.

Even if you withdraw consent for certain purposes, we may continue to collect, use, or disclose your information without consent where permitted or required by law (for example, to meet regulatory obligations, detect fraud, or respond to lawful requests from authorities).

Designated Contact and Complaints

We have designated individuals at Nuvio Communications who are responsible for overseeing our compliance with PIPEDA and BC PIPA and for responding to privacy-related questions and requests.

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can work with you to address the issue. If we are unable to resolve your concern, you may have the right to contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

How to Contact Us

You can exercise any of the rights described on this page, ask questions about our privacy practices, or make a complaint by contacting us using the details below. Please include “Privacy Request” in the subject line or clearly in your message so that we can route your inquiry appropriately.

When you contact us, do not include sensitive information (such as passwords or payment card details) in email or other unsecured channels. We may contact you to confirm details and to verify your identity before we respond to or act on your request.